Player Support Specialist

Fulltime
Istanbul
Posted 3 months ago

Joker Game is on a rapid rise! We embarked on a journey to make the best mobile games in the world and that has just begun legendarily in Turkey when we made “Batak Club”, which is one of the most popular card games in mobile app markets. We’ve reached more than 1,000,000 registered users both online and offline. It’s not only that! “Batak Club” is also featured on Top Grossing Card Games lists on both App Store and Google Play. This happened in months – not even a year! We’re seeking to team up with star players to achieve our plans, one of which is to be one of the top 10 world-wide mobile game developers in mid term. So the question is:

Why are we here? To provide Player Support through all the channels including our CRM System, Website, Mobile App Stores and Social Media.

Do you wish to join us on our path to success?

You’ll be responsible for;

Player relations: You’ll be the point of contact between Joker Game and its players, responding to players’ requests and presenting comprehensive information regarding the products and services offered by Joker Game.

Game tests: Troubleshooting and resolving technical difficulties; when required, notify tech team about the issue through our project management tool, Jira and Confluence.

Content creation:  Writing blog posts, articles, newsletters, communications materials for  our Website and Social Media Channels such as Facebook, Instagram, Twitter.

Requirements:

  • Customer oriented perspective;
  • Good time management skills to enable prioritization of workload;
  • Strong computer skills, the ability to operate multiple applications and platforms at a time;
  • Analytical thinking and multitasking skills;
  • Strong problem solving/troubleshooting skills;
  • Can-do personality, creative and committed to improve oneself and continuously learn;
  • Excellent communication skills and a great teammate;
  • Previous work experience in customer service or technical support is a huge advantage;
  • English proficiency both spoken and written;
  • Male candidates should have no military obligations or postponed for at least 2 years.

Job Features

Job CategoryPlayer Support

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